Frequently Asked Questions
Everything you need to know about our products and services.
General Questions
What is Thopee?
Thopee is a premium digital marketplace specializing in high-quality assets, tools, and services for digital entrepreneurs and creators.
Do I need an account to buy?
Yes, an account is required to manage your purchases, access download links, and receive automatic product updates.
Is there a mobile app?
Currently, Thopee is a web-based platform fully optimized for mobile browsers. An official app is in our roadmap for late 2025.
Purchases & Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and various local payment methods depending on your region.
Can I get an invoice for my purchase?
Yes, tax-compliant invoices are generated automatically for every purchase and can be downloaded from your account dashboard.
Is my payment information safe?
We never store your credit card information. All payments are processed through bank-grade secure gateways like Stripe.
Returns & Refunds
What is the refund policy?
Given the digital nature of our products, we offer refunds within 7 days if the product is technically defective or significantly different from the description.
How long does a refund take?
Once approved, refunds usually appear in your account within 5-10 business days depending on your bank.
Still have questions?
Contact our support team